Friday, April 15, 2011

In Small Business – Together IS Better

While the new government receives their first baptism of fire, small businesses continue to innovate and examine new ways of developing their service offering. The latest example of this comes in the form of a large dollop of creative thinking from Galway-based Tara Dalrymple of Busy Lizzie, who spotted an opportunity to build her business’s audience through a mutually-beneficial working synergy with another West-of-Ireland colleague, Irish Business Intelligence.

’Olwen and I share a very similar view on business, working with clients and the right way to do things. From on-going communications it was clear that our two businesses dovetailed nicely. Very quickly we decided a collaborative relationship was not only a way to really help our clients grow, but also a great way to grow each other’s client base’ Tara adds.

Both businesses offer solutions and support for business-people and entrepreneurs of all walks, by simplifying, advising and expediting their personal and business lives: Olwen Dawe of Irish Business Intelligence ‘when Tara and I spoke about the idea initially, there was an instant fit. I offer support and advice by coaching start-ups, small and developing businesses on how to best get their product or service to market – helping them to overcome personal and business obstacles along the way. Busy Lizzie’s back office outsourcing portfolio is extensive – from call-answering, concierge, e-marketing and social media to personal and social services’

Both Tara and Olwen are members of Network Ireland [Galway and Mayo branches respectively], and are award-winning businesswomen. Both have solid corporate backgrounds in operations, HR, IT, banking, retail, PR and marketing, giving these two ladies years of ‘big’ business know-how, they really do know their stuff.

According to both Tara and Olwen, it’s a case of “paying it forward”; by supporting others, you can help yourself ‘I think businesspeople have had their fill of the constant stream of negativity – it’s time to look at the opportunities we can create for ourselves and one another by working together’ Olwen comments.

‘Our packages are built with SMEs in mind, they cover off all bases a start-up or growing SME Company requires, and when they grow we have other packages to take them onto the growth stage. Between us, we will are able to take someone from zero to hero. For example, we are offering basic or ‘entry-level’ services from as little as €400 – this type of package would include a development report from IBI, covering a broad-spectrum of marketing and development objectives for SMEs, and a social media starter package, ‘bronze’ e-newsletter or call-answering / virtual secretary services. ‘ says Tara ‘In addition to this, we’re able to provide more hands-on packages for developing business which would include a selection of our back-office services as well as Olwen’s onsite consulting or monthly coaching option – we do a ‘pick-and-mix’ which offers best value-for-money.’

Outsourcing is utilised more and more as companies limber up and examine routes to become leaner and meaner, while consultants really have to show their worth and deliver tangible results, ‘Unfortunately there were a lot of “consultants” around during the boom – sadly, many of them didn’t really do what they ”said on the tin” resulting in a wide sense, among business-owners, that most consultants are just “hacks” who don’t actually deliver anything’ claims Dawe, ‘I am a business-person, and I deliver results, based on clear, concise objectives agreed with my client – no ambiguity! Partnered with the wide-variety of services Tara offers to support businesses – we can revolutionise the way you do business.’

If you’d like to hear more about the Busy Lizzie / Irish Business Intelligence service offering, visit the company’s websites at www.irishbusinessintelligence.com and www.busylizzie.ie or call Olwen on 087 7997772.

Thursday, March 24, 2011

B is for Branding











Small businesses take note: if you don't understand one thing about branding, you're in trouble... What is that one thing? Your brand, irrespective of what it looks like or resonates, is experiential.

This means that it is a constantly evolving entity, enhanced or damaged by individual customer experiences, bad press or customer service, financial issues and public tussles. To quote someone who knows quite a lot about branding, Michael Eisney, CEO Disney "A brand is a living entity - and it is enriched or undermined cumulatively over time, the product of a thousand small gestures".

Much can be said about the development and growth of any brand [and indeed that is an entire blog subject of itself], however business owners need to understand that each element of their business resonates their 'brand'. When a customer chooses your product or service, they make a conscious decision to trust you [and, as a consequence, your brand] - if their experience is good, you're on a winner... fall at that first critical hurdle, and you will spend much time clawing their confidence back.

Some bite-size tips to manage your brand reputation...
  • Know your value proposition;
  • Know your target audience;
  • Manage your 'community' well and watch for bad PR - tackle issues delicately but effectively;
  • Under-promise and over-deliver [a generalisation for sure, however, there is truth in it] a.k.a. 'Manage Expectations';
  • Go the extra mile when necessary but don't overstretch your business's capability.



Tuesday, February 15, 2011

If at first you don't succeed...

Well, you know what comes next...

This is one of the golden rules in business and one I often talk about when advising and coaching business-owners - here's why!

Generally they have gotten as far as the exciting [oh, and extremely nerve-wracking] part - that is, they've come up with the business idea, maybe even researched it a bit, and then, well, they've become pretty scared because (queue 'dun-dun-dunnn' music) it's now a case of plans and action.

Though my own work is focused on the communications aspect of business - with start-ups [and indeed with businesses in 'revamp' or reorganisation mode], a lot depends on the strategy and plan of the business. SO - things like - what do we do? Who's our customer? How do we get to them?

I expect a robust chuckle from many of you at this point, however, it's not so funny when you're the one having difficulty answering said questions! Here are some of the stalling issues I've come across to date...

1 - Fear: I'm afraid to tell people what I'm doing - in case it's met with 'you're doing what??';
2 - Lack of research / planning: I'm not actually sure if this IS a good business idea...
3 - Getting in ones' own way: Many of us business-people suffer from this 'contagion' - in essence, we're entirely responsible for our own level of success [remember the two 'p's?]

The good news is, you can overcome all of the above. On one condition: you have to want to. At the risk of becoming a walking sound-byte, where there's a will, there's a way - when a business idea has enough depth and rationale to it, within reason, it is doable.





Friday, February 4, 2011

That old chestnut... the 'Glass Ceiling'

I've been planning to pen something about this topic for quite some time now... and it just happens that in the last week, I've had several reminders!

To quote Forbes Magazine's Moira Forbes "If you rewind a year, two years, pick a number in the past decade, doesn’t it feel like we’ve already had the very same conversations, quoting the very same bleak statistics, sharing the very same frustrations?" - I couldn't agree more. What are we doing to change this fact? Not much. There is an unfortunate sense of acquiescence about the whole debate; those involved (and I include myself) seem to just continue on in the face of the obstacles we come up against and not actually do anything to ameliorate the situation.

I have had difficulty with 'getting out of my own way' on several occasions recently, and it seems that this is an involuntary state we women often find ourselves in. Why, I wonder, do we stymie our own progress? Is it genetic? Would someone please do a study and find out for us?

In addition to our own in-build obstacle-factory, we tend to create issues for one another 'in the sisterhood'. Again, some genetic research is required here!

In the last week I had the distinct pleasure of hearing the wonderful Mary Davis (M.D. Special Olympics Europe and Eurasia). During her talk, Mary made reference to the fact that us ladies have a tendency towards being unnecessarily nasty to our fellow womenfolk. Not the most sporting way to behave, it has to be said.

So, while we have the notorious 'glass ceiling' to contend with, we're also quite capable of impeding our own successes...

Perhaps the next tranche of investigation or commentary on the subject should really review the way we women act, and betimes, how we collaborate with and facilitate the constraints in our lives.




Just do it!




(Logo copyright - Nike.com)

You'd be forgiven for thinking that this blog-posting was about branding...

However, this post is centred on the importance of, yes, 'just doing it' in business. Prevarication and procrastination are staunch enemies of creativity and growth in small business - and sadly, they can be the very things small business owners vie with, and moreover, fail to overcome.

Nike's slogan clearly expresses their brand's philosophy (and business identity) which speaks to their prospective or current customer - however their strategy is far more complex and specific - wise for an organisation of its size and reputation!

Small businesses should be mindful of the need for strategy - but most importantly - they need to 'go for' the things they feel will benefit them and grow their business.

Thinking back to a wonderful talk I was involved in organising last year with Molly Harvey (www.corporatesoulwoman.com) - amongst the great tips and hints, Molly pointed to one clear instruction - to 'go with the gut'. I can't tell you just how relevant that point is, especially when the two 'p's' come along!

Always listen to your instincts, they're seldom wrong - and be conscious of when you're straying away from the truth of the matter... then, just do it!


Saturday, January 8, 2011

Doesn't this just say it all?!


... I felt I should share this with you, blog-readers...


Tuesday, January 4, 2011

New Year - What's New?

Happy New Year, loyal blog readers!

Traditionally, a new year brings resolutions, plans, hopes and a whole host of other 'things' for us to shackle ourselves to and then beat ourselves around the place with by the end of the year, when it's likely we haven't achieved them.

My thinking on the subject: be realistic, but don't be lazy... be constructive, but not over-arching... help yourself to change the things you want to, without becoming an incredible pain to those around you.

Now, on a slightly related note, I must say how thrilled I was to see some recognition given to country's lacklustre management skills, which are not restricted to government, I must add! The IMI has recently reported that Ireland's SMEs must 'limber up' and develop their management expertise in order to improve competitiveness (care of IRISHTIMES.com 21/12/10 http://www.irishtimes.com/newspaper/finance/2010/1221/1224285992887.html).

A fine piece of research, I'm sure (I have downloaded said report for digestion later). However, what does it actually mean for small business? A change in mindset for starters - the 'it'll be grand' mentality will no longer suffice. In addition, a clearer sense of purpose, communication and professionalism must come to the fore for many Irish SMEs, who have long been lulled into the sense of profitability through (slightly grubby) flesh-pressing as opposed to ethics and clarity.

Perhaps I am being a little too optimistic, but there is a chance that this 'economic climate' may in fact generate a real chance for change in how Irish business operates.

Yours, in rant,

Olwen